We have all been there before. It is late at night and we are still working. Our stomach gurgles, we go to the kitchen and find the fridge empty.
We use online apps such as skip the dishes to order food but because healthy food costs too much we settle for the big fast-food chains.
The food arrives and it smells amazing. We get up the next day feeling guilty and with a bigger belly and less money than yesterday.
Solo UX and UI designer of the project under the consultation of design mentor Nikki Pertinez.
Maybe it was just me who had this problem. I often found it difficult and expensive to order good healthy food online. Most services I knew cost too much for me to afford healthy food or they required me to cook my own food while they sent me the grocery list.
Yet I knew from previous products I designed that I had to validate the problem first with potential users. Thus, I interviewed 7 strangers ranging from college students to adults ranging from 19-40 year olds about the problems they had with food.
Roughly 60% of the potential users said they eat out at least 2-3 times a week. In addition, they mentioned that they ate out more when they were stressed from work or school.
The most painful points for these people were the following:
When I asked my initial interviewees the following:
“How are you solving this problem right now?”
Roughly half of the interviewees relied on the following 2 applications to solve their problem:
Yet, these same interviewees said the following comments:
“The problem with skip the dishes was that if you are ordering a meal for two it can’t be less than 45. The overhead like delivery fees were too high. “
“This feels like I am just paying for the right groceries to my door instead of an actual meal.”
From feedback like the comments above, the below graph emerged for the ideal product:
I thought the initial users would just be full-time university students but I found out that there was a big need for a product like this for people who were in stressful careers such as tech consulting.
Once I had my personas at hand, I wanted to create a quick low fidelity prototype to test the initial feature ideas. I learned from my previous project Giftastic that doing wireframing for the exploration of possible features was more time consuming than it needed to be. I knew I could cut my work in half if I did a paper prototype instead.
During testing 5 new users with my paper prototype, most users mentioned two struggles they faced:
Before I began wireframing, I took the 5 potential users struggles seriously and came up with a scheduling feature that would help the user set the time of arrival for their meals across the month. So they would have the utmost flexibility.
After I created the wireframe of Foodbox, I tested it on 3 new potential users. Users mentioned they wanted multiple options to select the time and the date for the food instead of just simple drag and drop. I considered this issue and began designing a high fidelity prototype in Adobe XD.
After one iteration of usability interviews Once I fixed the usability problems in the wireframes, I began creating the high fidelity design for Foodbox in Adobe XD.